Acceptable Use Policy

Version 1.2 · GZ-08-0008 · Last updated 18 October 2026

This is part of the terms on which you use the GetZuga applications. It applies to riders, drivers and anyone using the marketplace.

Those terms are the GetZuga Master Services Agreement, and you can read it at /trust/app-terms. Section 10 of that agreement incorporates this policy, so the two are one set: the agreement governs your use of the applications, and this policy is the conduct it requires of you.

The short version

Do not harm people, do not break the law, and do not lie to us. Everything below is a worked example of one of those three.

Do not harm people

• No violence or threats, on a trip or through the service.
• No harassment or abuse of another user, a driver, or our staff.
• No discrimination against anyone on the basis of race, ethnicity, sex, gender, sexual orientation, religion, disability, nationality or age. A driver declining trips on any of those grounds will lose access, and so will a rider.
• No sexual harassment, and no sexual conduct or content directed at anyone using the service.

Do not break the law

• No using the service to commit an offence, or to move the proceeds of one.
• Drivers: keep your licence and permits valid and current. Carrying passengers without the documents your market requires is not a paperwork lapse — it is uninsured passenger transport, and it ends access immediately.
• No transporting anything you are not lawfully allowed to transport.

Do not lie to us

• No impersonation, and no using an account that is not yours.
• No falsifying a trip, a fare, a document, a rating or a dispute.
• No attempting to turn GetZuga credit into cash, or to pass it to another account. Credit we issue is promotional credit for use on the service — it is not money we are holding for you, and there is no route by which it becomes money again.

Do not interfere with the service

• No probing, scraping, overloading, or attempting to bypass access controls.
• If you have found a security flaw, tell us — Vulnerability Disclosure. We will not treat you as a problem for reporting it.
• No unsolicited commercial messages. In-app messaging is for arranging and completing a trip or a sale.

What may not be listed or transported

Prohibited everywhere we operate, whatever local law says:

• Weapons, ammunition, explosives and fireworks
• Illegal drugs and controlled substances
• Prescription medicines, and medical devices requiring a prescription
• Live animals; wildlife products and anything from a protected species
• Human remains, body parts and bodily fluids
• Counterfeit goods, and anything infringing someone else's rights
• Stolen goods, and goods of unexplained origin
• Identity documents, government-issued documents, account credentials and other people's personal information — including selling or transferring an account
• Hazardous or toxic materials
• Sexual services, and sexual content involving anyone
• Anything promoting hatred of, or violence against, a group of people
• Recalled products, and child products subject to a safety recall

Restricted rather than prohibited — and this is the part that differs by country: alcohol, tobacco and nicotine products, currency and financial instruments, lottery and gambling products, agricultural products subject to import control, and anything requiring a licence to sell.

These are lawful in one market and not in another, so the market's own rules govern and are stricter than this page. If you are not sure whether something may be listed where you are, ask before listing it. We would rather answer a question than remove a listing.

What happens if you breach this

We may warn you, limit features, suspend your access, or end it. Where there is a risk to someone's safety we will act first and explain afterwards.

If we restrict or end your access and you believe we have it wrong, contact us and a person will look at it. We do not yet have a formal appeals process with defined stages and timeframes, and we would rather say so plainly than describe one that does not exist. What we will not do is leave you without a route to a human.

Reporting something

support@getzuga.com

Tell us what was said or done, and quote it if you can. We do not read the conversations between a rider and a driver — there is no route by which our staff can open one, by design — so on anything that happened in a message we are working from what you send us rather than going to look.

That limit protects every other conversation on the service, and it has a cost we would rather state than have you discover: if you report a message without telling us what it said, we may not be able to act on it. Quote it, or send a screenshot.

If someone is in immediate danger, contact your local emergency services first. Then tell us — but not before.