Country Schedule — South Africa
Version 1.3 · GZ-08-0022 · Last updated 15 September 2026
This Schedule applies if you registered in South Africa.
Read it with the GetZuga Master Services Agreement. That document holds the terms that are the same in every market; this one holds what is specific to South Africa. Where the two differ, this Schedule wins for your market — and where either conflicts with a law that protects you, that law wins.
1. Who you are contracting with
GETZUGA (PTY) LTD, registration number 2008/013999/07, a private company registered in South Africa, of 2nd Floor, Oxford Gate, 54 Oxford Street, Cape Town.
Full company details, including how to reach us in writing: /trust/legal.
2. The law and the courts
South African law governs your agreement.
The courts of South Africa hear any dispute. We have deliberately not sent you to a foreign court.
3. Your rights under the Consumer Protection Act
The Consumer Protection Act 68 of 2008 applies to your use of GetZuga, and it gives you rights this agreement cannot take away. Some of them are worth stating plainly rather than leaving you to find:
- A term that is unfair, unreasonable or unjust is not enforceable against you. That includes a term that is excessively one-sided in our favour.
- We cannot exclude liability for loss caused by our gross negligence, or by the gross negligence of anyone acting for us. Section 12 of the Master Services Agreement says the same thing, and this is the law that requires it.
- A term that limits our liability or shifts risk to you has to be brought to your attention before you use the service, and you have to agree to it.
- A court can strike out or change an unfair term, and can do so whatever else this agreement says.
Where anything in the Master Services Agreement goes further than this Act allows, it applies only as far as the Act allows, and the rest of it still stands.
4. How you can pay
Cash, paid to the driver directly. That money passes from you to the driver and never reaches us.
GetZuga Wallet, which in South Africa holds promotional credit we issue at our own cost. It is not money we hold for you, it cannot be exchanged for cash, and it can only be used in South Africa.
Card payment is not available yet. When it is, we will say so.
Prices are shown in South African rand (R), and the price you are shown is the amount you pay.
5. The drivers, and what we check
Carrying passengers for reward in South Africa requires a Professional Driving Permit, and e-hailing requires an operating licence from the provincial regulator.
We ask every driver for those documents, and for an identity document, vehicle registration, a roadworthy certificate and vehicle insurance, before we approve them. A driver who has not provided them is not approved.
What we do, stated exactly: we collect those documents and a person looks at them. We do not verify them against the authority that issued them, and we do not screen drivers for financial crime. We would rather tell you what our check is than let the word "verified" do work it has not earned.
6. If you want to complain
Tell us first — it is usually quicker. Use the support screen in the app, or email legal@getzuga.com.
You do not have to come to us first, and it is not a condition of anything. You may go directly to:
- the National Consumer Commission, or a provincial consumer protection authority, about a consumer complaint;
- a consumer court in your province;
- the Information Regulator (South Africa) about your personal information —
POPIAComplaints@inforegulator.org.za, orinforegulator.org.za/complaints.
7. Your personal information
Our Privacy Policy at /trust/app-privacy explains what we collect, why, and who decides. It is not repeated here, so that there is only one description of it to keep accurate.